FAQ - Courses Terms and Conditions

We are here to help. In order for us to be able to meet our customer’s expectations we try and follow the same routine for all our courses and it is important that you are being kept informed of our course enrolment procedures.

All our courses are provided on the first come first served basis. The only way to secure a place on any of our courses is by making payment either by telephone, BACS – bank transfer or directly and securely on our website via debit or credit card or PayPal connection.

Please note that under the GDPR regulations we must make you aware that we must share your personal data with the awarding body issuing the accredited certificate of the course/s that you are booked on and that we are legally obliged to securely store your data for 3 years after which we delete or safely dispose of any details stored.

Please read the course enrolment steps as this is the way how all the course applications are being dealt with.

            1a. once payment is made; we will email within 30 minutes – 1 hour the secure place confirmation on your chosen course, as well as any relevant course book or course materials.

  1. You can make an enquiry via telephone 020 3239 6977 by email [email protected] . If your enquiry is made by telephone the receptionist will take your details and the course organizer or manager will follow this up via email or telephone to confirm your booking. Please check both inbox and spam/junk folder for confirmation if you have not used your work email address to contact us.
  2. An email with the requested course information and how to book will be sent by the end of the day (we strive to send this usually within 2-3 hours from contact).
  3. If you are informed that you are booked provisionally please note that we can only hold your place for a short time and your place cannot be guaranteed.
  4. If you are more than 15 minutes late for your course without notification you may lose your place on the course, refund is not possible in this situation.
  5. If you book on a course provisionally and fail to notify us within 48-24 hour prior to the course starting that you are unable to attend, we may reserve the right to offer you further bookings.

 

Cancellations:

Please give us a 48h notice if unable to attend and we are happy to reschedule you on our next available date for your chosen course, provided the course fee was made in advance.

If you cancel on the date of the course that you have paid for, we are unable to reschedule and we cannot refund your fee or reschedule, due to course costs and bookings already allowed for.  

We are not able to issue refunds for our courses, unless for exceptional circumstances, however if we have enough notice, we can re-book/reschedule you for next available dates for the chosen course(s). If this is not possible within 6 months you may choose to use the funds for any other course that we have available within 12 months of payment made toward your initial chosen course.  

We reserve the right to cancel or postpone any of our courses if there is a matter of health and safety that may prevent the course from taking place.

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